Frequently Asked Questions

Are you located in Canada?
Absolutely! Our website has been in business since 2009 and we have shipped thousands of orders since then.

Do you charge is CAD dollar?
Yes. All orders are processed in Canadian dollars.

How secure if your site?
All information entered on our site is transmitted using https (SSL). Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Do you store credit card information?
No. We do not store your credit card information. All payments are processed using our payment gateway.

Are there any coupon codes available?
We offer the lowest prices in the industry for the quality we offer. However, from time to time we further discount some of our products. If you would like to be notified when we do so, please signup for our newsletter here.

Can I have more information on your bully sticks?
Info on Bully Sticks

How long will it take to receive my order?
Your order usually ships within 1 business day of us receiving it. It will ship by Canada Post Expedited from Toronto, Ontario, Canada.

What payment methods do you accept?
We accept VISA, Mastercard and eTransfer

I am trying to pay using credit card but I am getting this error “An error occurred, please try again or try an alternate form of payment.”
Please ensure that your billing info matches the same info on your card. If you’d like to ship to a different address than your billing address, please select “Ship to a different address” at the bottom of the order form.