Are you located in Canada?
Yes our warehouse is located in Toronto, Ontario. Our website has been in business since 2009 and we have shipped thousands of orders since then.

Do you charge in CAD dollar?
Yes. All orders are processed in Canadian dollars.

How secure is your site?
All information entered on our site is transmitted using https (SSL). Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Do you store credit card information?
No, we do not store your credit card information. All payments are processed using our payment gateway.

Are there any coupon codes available?
We offer the lowest prices in the industry for the quality we offer. However, from time to time, we further discount some of our products. If you would like to be notified of any upcoming discounts, please signup for our newsletter here.

Can I have more information on your bully sticks?
Info on Bully Sticks

How long will it take to receive my order?
Your order usually ships within 1 business day of receiving it. It will ship by Canada Post Expedited Service from Toronto, Ontario, Canada.

What payment methods do you accept?
We accept VISA, Mastercard and eTransfer.

I am trying to pay using my credit card but I am getting the error message “An error occurred, please try again or try an alternate form of payment.”
Please ensure that your billing info matches the same info on your card. If you would like to ship to a different address than your billing address, please select “Ship to a different address” at the bottom of the order form.