Frequently Asked Questions
Answers to our most commonly asked questions. Can’t find what you’re looking for? Contact us, we’re happy to help.
Shipping & Delivery
We’re proud to be a Canadian business! Our warehouse is located in Scarborough, Ontario, where we process and ship all of our orders.
Your order typically ships within 1 business day from our warehouse in Toronto. We ship using UPS, Canpar, or Purolator, depending on your order. Once your order is on its way, you’ll receive an email with tracking details.
Free shipping is available on orders of $75 or more before taxes. Please note that shipping costs may apply for certain remote areas in Canada. If you have any questions about shipping to your location, feel free to reach out to our customer service team for assistance.
At this time, we are only able to ship within Canada.
Orders
We pride ourselves on offering the lowest prices in the industry for the quality of our products. Occasionally, we do provide additional discounts on select items. To stay in the loop about any upcoming promotions and special offers, be sure to sign up for our newsletter at the bottom of the page!
Once an order has been placed, it cannot be changed. However, if your order hasn’t shipped yet, we may be able to cancel it so you can place a new order. Please contact us as soon as possible for assistance.
If you’d like to ship to a different address than your billing address, simply select the “Ship to a different address?” option at the bottom of the checkout order form. If your order has already been placed and hasn’t shipped yet, please contact us immediately, and we will do our best to update your address before shipping.
Orders may only be cancelled prior to the creation of the shipping label. Please contact us via email at [email protected] to request a cancellation.
Payment & Security
We accept Mastercard and Visa.
Yes. All orders are processed in Canadian dollars.
No, we do not store your credit card information. If you choose to save your credit card details to your account, this info is securely stored with our payment processor. We do not store credit card info in our database. All payments are processed using our secure payment gateway, ensuring your data remains safe.
All information entered on our site is transmitted using HTTPS (SSL). Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
Still Have a Question?
Please contact us for more information. We welcome your questions, feedback, and concerns.
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